Repair operations, made visible

Your repair floor shouldn't run on memory and hallway questions.

The person who owns every promise deserves one live view of what's late, blocked, waiting, and ready — before a customer, owner, or jeweler has to ask. That's BenchRelay.

See BenchRelay in action →Track a repair

Example repair queue

Illustrative snapshot

42open repairs6need attention

01IntakeCapture the customer promise4 received

02BenchSee what is ready, blocked, or late20 in progress

03HandoffKeep customers informed without another account6 ready

One operational truthRepairs, people, parts, and vendors in a single live record.

Customers stay informedSecure status updates and QR tracking — no account required.

Built for the benchFast on the floor, comfortable on every device.

The daily reality

You shouldn't need a second job chasing updates.

Where is it? Who has it? What did we promise? Is the customer waiting? Most repair teams answer those questions from memory, sticky notes, and group chats — until something slips. BenchRelay turns every one of them into one visible rhythm no one has to remember.

How it works

One repair. One clear story.

From the first intake to the final handoff, everyone works from the same record.

Capture the promise

Create the repair, customer, item, due date, and access receipt in one clean intake.

Move the work

Assign the bench or an outside vendor, record blockers, and make the next action obvious.

Keep the customer close

Share secure status updates and one conversation without forcing another account.

Straightforward plans

Price the team. Not every ticket.

One predictable monthly price for the people running repairs. No per-ticket meter and no surprise overage bill.

Repairs Core · Smaller teams

$300/ month

The complete BenchRelay repair workspace, sized for a focused team.

Repair-work seats: 5 included
Manager intelligence: Unlimited chat, sized for a small team
Shops: As many as you need

See it in action →

Repairs Operations · Larger teams

$800/ month

The same complete workspace, sized for a larger team — no feature is held back.

Repair-work seats: 15 included
Manager intelligence: Unlimited chat, sized for a bigger team
Shops: As many as you need

See it in action →

Every plan includesIdentical features on Core and Operations — only the team size changes.

Repair operations

Intake through pickup with a complete repair history
Outside-vendor tracking with in-house bench work
Parts, blockers, work orders, and next actions
Assignments, due dates, and lifecycle status

Customers

Secure status link with repair number and access code
QR tracking — no account required
One conversation thread per repair
Optional notifications on status changes

Team and control

Run every shop from one account
Role-based permissions and scoped collaborator access
Complete audit trail on every change
Reports and manager intelligence

Same product, sized to your team

Both plans include every feature. The difference is simple: how many repair-work seats come with it, and how much manager intelligence. Run as many shops as you like — it all stays in one place.

Additional repair-work seats

$50/month each, up to 9 additional seats per plan. A repair-work seat is for a person who handles, assigns, or updates repair tickets. Sales and customer-service collaborators use a scoped role that does not consume a repair-work seat.

Manager intelligence

Both plans include the same unlimited repair-focused chat intelligence. The owner decides which teammates are allowed to use it. Voice is bounded so it stays reliable and affordable. Bigger teams get more included, and you can add more whenever you need it — we never charge you automatically.

Shops and texting

Every plan covers all of your shops from the same login. Text messages are an optional add-on you only pay for when you use them.

What does fair use mean?

Repair tickets are not metered one by one. Plans are designed for normal human-operated repair work, not bots, synthetic activity, or automated bulk record generation. If usage materially exceeds a normal staffed workflow, we’ll contact you to agree on a suitable plan before changing service. No surprise postpaid overages.

One system, different views

ManagerQueue + decisions

Customer serviceIntake + updates

TechnicianBench work

CustomerSecure tracking

Questions, answered

Built for the way service teams actually work.

How do we get started?

See the workspace in action, then we configure the right operating workflow for your service center.

Do customers need an account?

No. Each customer receives a secure status link with their repair number and access code, QR tracking, and optional updates — nothing to install and no account to create.

Can we run more than one location?

Yes. Every plan lets you run as many shops as you need from one account, so your team always sees the same up-to-date picture — whether work happens at one address or several.

What is a bench seat?

A bench seat is an operational user who manages work: assigning repairs, changing lifecycle status, updating due dates, coordinating vendors, or moving a work order forward.

What is a collaborator?

A collaborator can view repair work, follow updates, add notes or replies, and share context without changing assignments, lifecycle status, pricing, vendor settings, or permissions. Collaborators do not consume a repair-work seat.

How does manager intelligence work?

Both plans include the same unlimited repair-focused chat. The owner decides which teammates can use it. Answers come only from your own repairs, parts, vendors, customers, and team data. Voice is separately bounded for reliability, privacy, and abuse protection. Larger teams receive more included capacity, and more can be configured at any time — with no automatic postpaid AI charges.

Does this replace our CRM?

BenchRelay is a repair operations engine. It can work alongside your CRM or clienteling tools.

Can we use BenchRelay for different repair operations?

Yes. BenchRelay is designed for service businesses managing repairable items, including watches, jewelry, electronics, instruments, and other specialty work.

The next shift can feel different

Know what needs attention before it becomes a problem.

See BenchRelay in action →

A Clear IT Networks product

More tools for the work around your business.

Choose the product for the workflow you need to manage.